General Terms and Conditions

Commercial company
Deltamobile S.R.O.
registered office: Ovenecká 348/36, 170 00 Prague      
Company ID: 24850357 
registered in the Commercial Register maintained by the Municipal Court in Prague, Section C, File 180248

Conclusion of the contract:
Acceptance of a proposal to conclude a purchase contract is deemed to occur upon full completion of the electronic order in the online store www.deltamobile.cz, or by placing an order by telephone or email with all information required by this online store. By submitting an order, the buyer confirms that they have read and agree to the store rules, payment options, delivery terms, complaints procedure and provisions concerning personal data protection.
We ask you, in your own interest, to provide accurate and truthful information in the order form. Each order is confirmed after submission by an email message in which you have the final opportunity to check the accuracy of the entered information. If we are unable to contact the customer by email or telephone, the goods may not be reserved and the parcel may not be dispatched. If there is an error in the order for any reason, please contact us immediately.
Order confirmation
After submitting the order, an automatic order confirmation will be sent to the email address you provided during registration. If you do not receive this email, please contact us at  info(at)deltamobile.cz or info1(at)deltamobile.cz , or during business hours from 9:00 to 18:00 at +420 777801557.

NOTICE: Every order is binding (Civil Code No. 89/2012 Coll.) under our terms and conditions. If a cash-on-delivery order is not collected by the customer, payment of the costs incurred for dispatching the goods and handling the parcel may be required. By submitting the order, you AGREE to our terms and conditions. Please note that all outstanding receivables may be referred to a legal firm for collection, including all related costs.

Ownership of the goods passes to the buyer upon receipt, subject to payment of the purchase price.
The buyer should inspect the goods as soon as possible after receipt (in self-service sales, after payment of the purchase price) and check their properties and quantity.
Prices are valid while stocks last. In the event of an error in the price of the goods, no contract is concluded.
In the event of cancellation of an order, the Seller reserves the right to invoice the buyer for services provided in connection with processing personal data and processing and cancelling the order.

The Seller has the right to refuse an order if the buyer has failed to fulfil their obligation to collect the goods or pay the purchase price.

The Seller has the right to withdraw from the purchase contract (binding order) if performance becomes impossible and no new performance is agreed with the buyer. If the buyer has paid for the ordered goods in advance (bank transfer, GSM banking, etc.) and the Seller withdraws from the contract for the above reason, the Seller will refund the full amount to the buyer within the statutory period after receipt of the written withdrawal from the contract. The Seller is entitled not to accept an order if, in the meantime, the goods have ceased to be manufactured or supplied or the price of the goods has changed significantly. If such a situation occurs, the Seller will inform the buyer without delay. The buyer has the right to cancel the order by email or telephone.

Performance is also considered impossible if the goods cease to be manufactured or supplied to our market, or if they begin to be supplied to the Seller at a higher price so that selling the ordered goods to the customer at the price stated in the order would result in a loss for the Seller (taking into account transport and online-store operating costs).

If the buyer validly withdraws from the contract, the Seller is obliged to refund the purchase price paid for the goods, reduced by:

(I) the Seller's costs associated with returning the goods and preparing them for resale,

(II) any costs associated with repeated delivery and storage of the goods by the carrier, as well as

(III) an amount corresponding to the difference between the price paid for the goods and the price at which the Seller offers the returned goods for sale as used if they cannot be sold as new.

The Seller will refund the purchase price of returned goods by bank transfer to the buyer's account or in person at the Seller's premises.
Order cancellations

You may cancel your order at any time provided it has not already been dispatched to your address. Cancellation requests must always be sent by email to info(at)deltamobile.cz - NOT BY TELEPHONE!
- The best way to cancel your order is by email with the subject “order cancellation no. xxxxxxxxx” to info(at)deltamobile.cz or info1@deltamobile.cz
- If we fail to meet the delivery deadline, for example due to an unexpected shortage of the goods you ordered, we will contact you. We will propose the next steps for handling your order, or you will have the right to cancel it.
- In the case of payment by bank transfer to our account and subsequent cancellation by us or by the customer, we will promptly transfer the paid amount back to the account from which it was received.
Confirmation of delivery date
Once the goods have been dispatched to your address or prepared for collection at the branch (depending on the delivery method selected at checkout), we will send you an email with the exact delivery date by Czech Post or with information that the goods are ready for collection at the branch. Stock availability indicates the stock status in our warehouse or an external warehouse. You will always be informed of the expected delivery date.
Attention when choosing delivery
When selecting delivery for goods requiring careful handling, we recommend choosing a delivery method marked as fragile. Otherwise, we are not responsible for damage to the goods in transit, and if fragile goods are damaged during transport, the complaint may not be accepted.
Delivery:
Goods with delivery “within CZ, SK, PL, DE” are dispatched and delivered only on business days.
Upon delivery, the buyer is obliged to check the condition of the parcel immediately in the presence of the carrier's representative (number of parcels, damage to boxes and packaging, etc.). If the recipient discovers obvious defects, they must immediately notify the carrier, who is obliged to draw up a damage report on the spot. This report is necessary for handling a complaint. The customer has the right to refuse an incomplete or damaged parcel; in this case, a damage report must be drawn up with the carrier and the sender (online store) must be contacted immediately by email. If the consumer follows these recommended steps when receiving a defective parcel, this will significantly contribute to the quick handling of the complaint and replacement delivery. If this procedure is not followed, it may not be possible to replace damaged or missing goods. If the buyer is a consumer, we also recommend the above procedure to avoid complications when subsequently proving defects caused during transport.
Upon delivery of the goods, the buyer will receive a tax document electronically at the email address entered in the order; this document also serves as the warranty document unless the manufacturer's warranty certificate is enclosed.
Shipping anywhere within CZ, SK, PL and DE is charged according to the valid price list. The shipping price is determined according to the price list valid on the day of the order.
General Terms and Conditions
All goods sold by us are intended for the Czech market and comply with all prescribed standards.
Prices
All prices include 21% VAT; we are VAT payers. Prices apply to items currently available in stock; prices may change if supplier prices change.
Invoicing, tax documents, VAT deduction
An invoice/tax document is always part of the delivery of the ordered goods. We are VAT payers; the invoice always contains a VAT breakdown and all other required information.
Personal data protection
- All personal data you provide in the order is used only for the proper delivery of the ordered goods. In accordance with personal data protection law, it will not be used for any other purpose and will not be provided to a third party. At your written request, the data provided during registration will be deleted from the database. 

For international deliveries

- For international deliveries, a delivery period of several days should be expected. The shipping price is determined according to the price list valid on the date of the order. Together with the purchase price, the buyer is also obliged to pay the Seller the agreed costs associated with packaging and delivery of the goods. Unless expressly stated otherwise, the purchase price also includes costs associated with delivery of the goods. For bank transfers, the buyer is required to mark payment of transfer fees with the symbol “OUR”, meaning that all bank fees are borne by the buyer in full. If this obligation is breached, the Seller has the right to withhold the contractual goods until the bank fee has been paid in full. If the method of transport is agreed on the basis of a special request from the buyer, the buyer bears the risk and any additional costs associated with that method of transport. If the Seller is obliged under the purchase contract to deliver the goods to a place specified by the buyer in the order, the buyer is obliged to accept the goods upon delivery. If, for reasons on the buyer's side, it is necessary to deliver the goods repeatedly or in a different manner than stated in the order, the buyer is obliged to pay the costs associated with repeated delivery or with the alternative method of delivery. When receiving the goods from the carrier, the buyer is obliged to check the integrity of the packaging and immediately report any defects to the carrier. 

Unless otherwise agreed, the price of the goods does not include shipping costs, which will be charged separately in addition to the final order price. The buyer should not pay for the order without confirmation of the final price of the goods, packaging costs and delivery costs.

We provide a 14-day right to return the goods without giving a reason. Detailed information is provided below. The tax document serves as the warranty document.

Under the Civil Code, when purchasing online, the buyer has the right to withdraw from the contract within 14 days of receiving the goods without giving a reason. If the buyer decides to do so, the undamaged and complete goods (warranty certificate, instructions, protective transport films, etc.) together with the original proof of purchase must be returned within the stated period. The purchase price of the goods is then refunded to the buyer by bank transfer. Postage paid by the buyer when returning the goods is not reimbursed. Goods sent to the Seller cash on delivery will not be accepted. Once the statutory period expires, the buyer's right to withdraw from the purchase contract without giving a reason expires.

The buyer is required to notify the Seller in writing of withdrawal from the purchase contract and send the notice by post together with the goods to the Seller's premises: Deltamobile s.r.o., Ovenecká 348/36, 170 00 Prague 7. The notice must contain the buyer's name and address and may alternatively be delivered in person or by courier to the same address. In the event of withdrawal from the purchase contract, the buyer is obliged to return the received goods to the Seller together with the withdrawal notice and the invoice or a copy of the invoice.

Withdrawal from the contract becomes effective when the goods are returned to the Seller.

In the notice of withdrawal from the purchase contract, the buyer must provide the order number and identify the goods by name and quantity ordered.

A buyer who has withdrawn from the purchase contract is obliged to return the received goods in the original packaging, intact and undamaged, without signs of ordinary use during the period between receipt by the buyer and return to the Seller, and with all accessories and documents received with the goods, including the invoice. For these purposes, damage also includes unjustified removal of protective seals and labels, manufacturer markings and logos placed on the goods by the manufacturer.

The buyer acknowledges that if the goods returned by the buyer are damaged, worn or partially consumed, the Seller has a claim against the buyer for compensation for the resulting damage. The Seller is entitled to unilaterally set off the claim for compensation against the buyer's claim for a refund of the purchase price.

Returning goods within the 14-day period:

Withdrawal from contract form (download) 

What should you do if the purchased goods do not suit you and you want to return them within the statutory 14-day period? If you are a consumer within the meaning of Section 419 of the Civil Code, under Section 1829 of Act No. 89/2012 Coll., the Civil Code, you have the right to return purchased goods without giving a reason within 14 calendar days from the date of receipt of the goods.
Legal entities are not entitled to return goods within the 14-day period, and no fixed period is set for handling their complaints.
Pack the returned goods carefully to prevent damage during transport. Please restore the goods to their original condition as far as possible; this will help prevent a possible reduction of the refunded amount by the costs incurred in restoring the goods to their original condition. We will send the money for the goods to your bank account within the statutory period after the goods are delivered to our address.
The cost of returning the goods in this case is borne by the buyer.

Under Section 1832 of the Civil Code, if the Buyer withdraws from the contract, the Seller shall refund all funds received from the Buyer under the contract, including delivery costs, no later than fourteen days from withdrawal, using the same method. If the Buyer selected a method of delivery other than the least expensive method offered by the Seller, the Seller will refund the delivery costs only up to the amount corresponding to the least expensive delivery method offered.

You may test the goods. However, there should be no obvious wear. The goods may be used, but you should bear in mind the costs that Deltamobile may incur in restoring the goods to their original condition and which may be charged.

The buyer acknowledges that if the goods returned by the buyer are damaged, worn or partially consumed, the Seller has a claim against the buyer for compensation for the resulting damage. The Seller is entitled to unilaterally set off the claim for compensation against the buyer's claim for a refund of the purchase price.

You can avoid these charges if you restore the goods to their original condition yourself at your own expense (cleaning, completing missing parts, proper packaging, replacement of worn parts, etc.). Due to the variety of goods, each case of withdrawal from the contract is handled individually.

Compliance with the 14-day period
The period for withdrawal from the contract is 14 calendar days, not business days, and begins on the calendar day following receipt of the goods by the consumer (for example, if the customer receives the goods on Friday, the return period is counted from Saturday inclusive).
The purchased goods should be handed over to us as soon as possible after sending the withdrawal notice. The goods must be returned in the complete packaging in which the consumer received them.

Brief summary:

The purchase contract may be withdrawn from within 14 calendar days.

The 14-day period begins on the calendar day following receipt of the goods.

If the period ends on a weekend or public holiday, the nearest following business day is considered the last day of the period.

By agreement, goods may also be returned later. However, it should be borne in mind that if the consumer withdraws from the purchase contract, for example by email, the purchase contract terminates on the date the withdrawal is delivered and the consumer may no longer continue using the item or delay returning it, since it is no longer theirs. Doing so would constitute unlawful conduct.

Opening or using the goods does not in itself terminate the right to withdraw from the contract without giving a reason. Exceptions include, for example, audio and video recordings.

The goods do not have to be returned in the original packaging; however, the supplier has the right to reimbursement of the costs associated with repackaging the goods.

Used goods may also be returned; however, the supplier again has the right to reimbursement of the costs associated with restoring the goods to their original condition. These costs may theoretically amount to the full price of the goods.

Warranty and complaints
- All goods sold by us are intended for the Czech market and are covered by the applicable warranty terms in full. The warranty on goods sold is 24 months (unless stated otherwise), and for selected goods may be up to a lifetime warranty.
- The warranty certificate or original tax document is always included with the delivery of the ordered goods.
- The complaints procedure describes the rules and principles applied when making complaints about goods supplied by our company. It was prepared in accordance with Act No. 89/2012 Coll., the Civil Code, as amended, and applies to consumer goods for which the buyer's rights arising from liability for defects are exercised during the warranty period (hereinafter “complaint”). This complaints procedure does not exclude or limit any mandatory statutory rights of the customer or any rights of the customer against the Seller.
- If you purchase a product for a company or under a Company ID, you may claim a defect only within 6 months, or according to terms agreed directly with the Seller Deltamobile.cz (which must be set out in writing in the purchase contract). A business buyer, unlike a consumer, is also obliged to inspect the goods without delay and to report any defects that can be discovered by inspection without undue delay. In the case of a business purchase, only defects that existed at the time the goods were taken over by the buyer are covered – inspect and test the goods upon receipt. If a defect appears, it is important not to delay: contact the Seller immediately and document the defect as well as possible, for example with a photograph or at least a detailed description. In the case of goods purchased under a Company ID, transport costs for sending the complained goods to and from the Seller are always borne by the buyer unless otherwise agreed.

- The warranty on spare parts is 24 months provided the following rules are observed: all parts supplied by us are intended for installation by a professional service centre. We cannot recognize a warranty replacement or refund for spare parts supplied by us that have been installed unprofessionally. If a defect is found after installation of the spare part, the goods must be returned to the store together with the complaint and documentation; proof of professional installation is required for handling the complaint. Goods for which the complaint is not supported by proof of professional installation will be regarded as having been installed unprofessionally and therefore damaged by the consumer.
Withdrawal from the purchase contract within 14 days (return of goods)
If replacement goods are supplied to the buyer, the Seller is entitled to require return of the defective goods in an appropriate condition (i.e. changes resulting from the nature of the inspection, such as torn packaging, are acceptable).
Under Section 1829 of the Civil Code, the buyer has the right to withdraw from the contract within 14 days of receiving the goods. If the buyer decides to do so, the undamaged goods, without signs of use or wear, must be returned in the original packaging within the stated period (the date of dispatch is decisive).
The buyer may not withdraw from the purchase contract under Section 1829 in the following cases:

the provision of services if they were fully performed with the buyer's prior express consent before expiry of the withdrawal period
the supply of goods or services whose price depends on fluctuations in the financial market beyond the trader's control and which may occur during the withdrawal period
the supply of goods made to the consumer's specifications or clearly personalized
the supply of goods which are liable to deteriorate or expire rapidly, as well as goods which, after delivery, have been irreversibly mixed with other goods
repair or maintenance carried out at a place specified by the consumer at their request; this does not apply to subsequent performance of repairs other than those requested or supply of spare parts other than those requested
the supply of sealed goods which the consumer has unsealed and which cannot be returned for hygiene reasons
the supply of an audio or video recording or computer program if the original packaging has been opened

If the buyer exercises the right to withdraw from a contract within 14 days of receiving goods purchased using means of distance communication and the goods were delivered by a transport service or courier, this right is exercised at the company's store in Prague 7.
If the buyer exercises the right to withdraw from the contract, the Seller is entitled to reimbursement of the actual costs incurred in connection with returning the goods.
The amount may vary depending on the actual costs associated with returning the goods.
Refunds are made exclusively by transfer to the buyer's account with a 14-day payment period. In the event of a subsequent purchase from Deltamobile s.r.o., the amount may, immediately after issue, be offset against a new invoice issued by the Seller.
The warranty automatically ceases to apply in the following cases:
- breaking a protective seal or unjustified removal of warranty labels, information stickers or the serial number may expose the buyer to the risk of rejection of the complaint, unless the damage occurs during normal use. Seals and serial numbers are an integral part of the goods and do not restrict the customer's right to use and handle the goods fully for their intended purpose.
if the item subject to warranty repair is not functional due to incorrect installation carried out by the buyer
- mechanical damage caused by the customer
- use of the item subject to warranty repair contrary to the operating instructions
- unprofessional installation, handling, operation or neglect of care for the goods
- unprofessional or unauthorized intervention in the item subject to warranty repair
- electrical overvoltage (visibly burnt components or printed circuit boards), except for normal deviations
- defects caused by foreign substances entering the device
- damage caused by an unavoidable event (natural disaster)
- defects caused by storage outside the temperature range specified in the operating instructions
- defects caused by storage or operation in a damp, dusty, chemically aggressive or otherwise unsuitable environment (so-called OXIDATION)
- use of the goods under conditions whose temperature, dust, humidity, chemical and mechanical effects do not correspond to the environment specified by the Seller or manufacturer
if the device was connected to a power supply voltage other than that prescribed
the defect was caused in connection with non-standard accessories
unqualified intervention or alteration of parameters
- goods modified by the customer (painting, bending, etc.) where the defect arose as a result of such modification
- damage caused by natural forces or force majeure
- use of incorrect or non-original consumables, nor any resulting damage, if such use is not usual and was not excluded in the enclosed instructions for use
- the warranty does not cover reduction of capacity caused by use of batteries and accumulators pursuant to Section 619(2) of the Civil Code. The warranty becomes invalid if an unauthorized person altered the information in the warranty certificate, if the product was not used and maintained correctly, or if an unauthorized person interfered with the device.

The warranty cannot be claimed if modification or adaptation is required to extend the device's functions beyond the purchased configuration, or to enable its operation in a country other than the one for which it was designed, manufactured and approved. If, during repair, it is found that the defect does not comply with the warranty conditions, the repair costs are paid by the person ordering the repair; if the complaint is not supported by proof of professional installation, the goods will be regarded as having been installed unprofessionally and therefore damaged by the consumer.
By accepting the goods from the Seller or carrier, the buyer agrees to this complaints procedure.
The complaints procedure was prepared in accordance with the Commercial Code, Civil Code No. 40/1964 Coll. and Consumer Protection Act No. 634/1992 Coll., as amended.
a) defects caused by the use of incorrect or defective software, incorrect consumables and any resulting damage
b) defects caused by incorrect operation, unprofessional or inappropriate handling, use and installation contrary to the user manual, or damage caused by overvoltage in the power grid and damage to the device caused by excessive mechanical wear
c) wear and tear caused by normal use of the item
d) defects caused by mechanical damage to the goods, dropping or inadequate packaging during transport, damage to connectors caused by careless insertion/removal of cables, memory modules and cards; scratches and mechanical damage to components during installation
e) electrical overvoltage (visibly burnt components or printed circuit boards)
f) use of goods under conditions whose temperature, dust, humidity, chemical and mechanical influences do not correspond to an office environment
g) unprofessional installation, handling, operation or neglect of care for the goods
j) goods damaged by excessive loading or use contrary to the conditions stated in the documentation or general principles
k) unqualified intervention or alteration of parameters
l) goods modified by the customer (painting, bending, etc.)
n) goods damaged by natural forces or force majeure – the Seller recommends regular cleaning of mechanical components by a professional service centre; damage to the product caused by dust may result in rejection of a complaint.
o) The Seller also does not guarantee full compatibility of sold components with other components not approved by the Seller's staff, where such functionality was not expressly requested by the buyer in the written order.
The customer pays the cost of transporting the goods.
When making a complaint, the customer must state how they wish the complaint to be resolved. The complaint must contain the customer's identification and contact details.
If the complaint is confirmed to be justified, the customer has the right to request reimbursement of reasonable costs incurred in transporting the complained goods.
When making a complaint, the consumer should, in their own interest, pack the goods in suitable packaging material appropriate to the transport requirements of the goods, preferably in the original packaging, due to the risk of possible damage to the goods.
The supplier is not obliged to accept an item for complaint if the customer does not hand it over with the required components and accessories.
The exact identification of the alleged defects and specification of the rights asserted by the customer against the supplier must be communicated to the supplier at the beginning of the complaint process, no later than before the complained item is handed over to the supplier.
Notice: if the buyer requests a remedy for a defect, the Seller must first express its position. Any withdrawal from the purchase contract based on a statutory right may only be exercised with the Seller.
If, during repair, it is found that the defect is not covered by the warranty, the repair costs are paid by the owner of the device.
In the event of repeated unjustified complaints, the service centre has the right to charge a fee of CZK 220 plus transport costs, including for warranty repairs.
The customer is obliged to inspect the external condition of the device when taking delivery; later complaints regarding external condition will not be taken into account.
The customer is obliged to check the operating condition of the device when taking delivery.
The warranty for the device and its accessories cannot be claimed where the device or accessories show normal wear and tear or are missing warranty labels without justification.

Handling of complaints 

The place for making a complaint is the Seller's premises. The customer is obliged to provide the Company with all cooperation necessary to remedy defects in the Goods.
If the goods do not have a manufacturer's warranty certificate but only a warranty certificate issued by our company, the place for making a complaint is always the premises of Deltamobile s.r.o., Ovenecká 348/36, 170 00 Prague 7.
If the buyer decides to complain about the goods in person at the Seller's premises, we recommend arranging the visit in advance by email.
If the Seller decides that the goods should be sent back, the buyer should, in their own interest, pack the goods in suitable and sufficiently protective packaging material appropriate for transporting fragile goods and mark the parcel with the appropriate symbols.
After the complaint has been properly resolved, the buyer will be asked to collect the repaired or replaced goods.
A written record of the identified defects and the manner in which they were remedied is always required; we recommend that the buyer keep these confirmations for the duration of the warranty.
In the case of a justified complaint, the customer has the right to reimbursement of postage in the necessary amount. In the case of an unjustified complaint, the consumer is not entitled to reimbursement of costs associated with handling the complaint.
The Seller decides on the complaint immediately, or within 3 business days in complex cases. This period does not include the time reasonably required, depending on the type of product or service, for professional assessment of the defect. The complaint, including remedy of the defect, will be handled without undue delay, no later than within 30 calendar days from the date the complaint is made, unless the Seller and the buyer agree otherwise.
The period for remedying a defect is specified for consumers; for a buyer who is not a consumer (legal entity), no fixed complaint-handling period is prescribed (only the time necessarily required).
The Seller will issue the consumer with written confirmation stating when the complaint was made, what it concerns and what method of resolution is requested. The Seller will also issue confirmation of the date and method of handling the complaint, including confirmation of any repair and its duration. If the complaint is rejected, the Seller will provide the consumer with written reasons for the rejection.
Storage charges and costs associated with an unjustified complaint: if the complained item is not collected within 30 days after completion of the repair, or if a product is not collected after an unjustified complaint, the buyer may be charged storage fees of CZK 30 excluding VAT for each commenced calendar day. The Seller is entitled to withhold the product until the entire amount for the repair and any storage fees has been paid. If this amount exceeds the current selling price of the product, the Seller is entitled to sell the product and cover the incurred costs in this way.
Where a discount has been granted for a defect, the goods cannot later be complained about on the basis of that same defect.

Complaints Procedure

Attach the complaint form to the complained goods together with the warranty certificate (invoice).

The Seller does not accept parcels sent cash on delivery. Such parcels will be returned to the sender.

If the ordered goods are delivered by one of the Seller's contracted carriers, the buyer is obliged to check whether the goods show defects caused during transport. If they do, the buyer must refuse the goods and draw up a damage report with the carrier.

Insist on a complaint/damage report being prepared, or on a confirmed record of the condition in which the parcel was delivered and of any other damage. This will make any later complaint easier to resolve and minimize possible losses.

The buyer is also obliged to inform the Seller immediately of any damage to the goods during transport or any missing part of the parcel, no later than within 2 days of receiving the parcel, preferably by email. Complaints submitted after this period may not be taken into account.

If a defect eligible for complaint occurs in goods supplied by the online store, the buyer may make a complaint by sending or bringing the complained item to our address: Ovenecká 348/36, Prague 7.

The defect notice must contain: the buyer's name, address, telephone number, email (if available), a detailed description of the defect and a description of how the defect occurred. If you send the complained item by post or courier, always send it without cash on delivery. The complained item must be inspected for, for example, mechanical damage, etc. For the fastest handling of a withdrawal from the purchase contract, include in the complaint form the bank account number to which the refund should be sent.

If the goods need to be sent for complaint handling or to a service centre, the customer is obliged to pack them in packaging that is safe and resistant to impacts during transport. The buyer acknowledges that if the goods are insufficiently protected during transport, the complaint may not be recognized. Parcels sent only in envelopes without adequate protection will not be accepted.

The Seller provides the warranty certificate to the buyer together with the goods.

Depending on the type of defect and the nature of the goods, and in accordance with the legal regulations applicable in the Czech Republic, a justified complaint will be resolved by repair, replacement of the goods or refund of the purchase price paid. The right to a refund of the full amount arises if the goods are complained about for the third time for the same defect or for the fourth time for different defects.

The Seller does not accept liability for damage arising from operation of products, their functional properties, unprofessional use, external events or incorrect handling. Defects of this origin are not covered by the warranty.

The statutory period for handling a complaint is 30 days. The complaint period begins when the complaint is received by the recipient and ends when the complaint is sent back to the sender.

If the complaint is justified, the Seller will, within the period stated in the previous paragraph, invite the buyer to collect the repaired or replaced goods, or will send the goods to the buyer by post or transport company to the address specified by the buyer.

Verified by Customers service
We determine your satisfaction with your purchase through email questionnaires as part of the Verified by Customers programme in which our online store participates. We send these questionnaires whenever you purchase from us unless, pursuant to Section 7(3) of Act No. 480/2004 Coll. on Certain Information Society Services, you opt out of receiving them. We process personal data for the purpose of sending questionnaires under the Verified by Customers programme on the basis of our legitimate interest in determining your satisfaction with purchases from us. For sending questionnaires, evaluating your feedback and analysing our market position, we use a processor, the operator of the Heureka.cz portal; for these purposes, we may provide it with information about the purchased goods and your email address. Your personal data is not passed to any third party for its own purposes when the email questionnaires are sent. You may object to receiving email questionnaires under the Verified by Customers programme at any time by opting out of further questionnaires using the link in the questionnaire email. If you object, we will no longer send you questionnaires.